| About Us Polya Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. All orders for products and services are accepted by Polya Ltd subject to these terms and conditions of sale. No other terms will apply to the products and services by Polya unless agreed in writing by an authorised signatory of Polya Ltd. Our Contact details: Fire Retardant Chemicals Limited t/a Polya FRS100 Fall Arrest House, Alpha Business Park, Leopold Street, Pemberton, Wigan, WN5 8EG Phone: +44(0)8009542482 Fax: +44(0)1942 508777 Email: info@polya.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. We accept all major credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Deliveries & Collection Polya aim to have product arranged and delivered within 2 working days after acceptance of the order. The delivery will be arranged by Polya through a nominated courier appointed at the time of order. Where delivery is not required collections must be made on the specified date as agreed by Polya and the customer, should this not be the case Polya reserve the right to redistribute goods to other customers and re-negotiate an alternative collection date. Inspection Transit & Non-Delivery The customer must inspect the products as soon as is reasonably possible after delivery and shall, within 5 days of delivery give notice to Polya in detail of: "Any Defect in the product that is apparent on reasonable examination in this case Polya shall at its discretion, replace the product or refund the purchase price. In any event the customer must refuse product delivered to it in a damaged condition: "Any shortfall in the quantity of products delivered. In this case Polya at its discretion deliver the undelivered product or refund the price of the undelivered products: If the customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the customer shall be deemed to have accepted the product accordingly. Storage Polya will at there discretion notify the customer when the goods will be ready for collection. In the event of any delay in collection of the goods due to any act or default of the customer for any reason whatsoever Polya shall have the right to charge the customer storage and insurance in relation to the Good's. |
| Delivery Schedule Deliveries & Collection Polya aim to have product arranged and delivered within 2 working days after acceptance of the order. The delivery will be arranged by Polya through a nominated courier appointed at the time of order. Where delivery is not required collections must be made on the specified date as agreed by Polya and the customer, should this not be the case Polya reserve the right to redistribute goods to other customers and re-negotiate an alternative collection date. Inspection Transit & Non-Delivery The customer must inspect the products as soon as is reasonably possible after delivery and shall, within 5 days of delivery give notice to Polya in detail of: "Any Defect in the product that is apparent on reasonable examination in this case Polya shall at its discretion, replace the product or refund the purchase price. In any event the customer must refuse product delivered to it in a damaged condition: "Any shortfall in the quantity of products delivered. In this case Polya at its discretion deliver the undelivered product or refund the price of the undelivered products: If the customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the customer shall be deemed to have accepted the product accordingly. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges The prices of the products and services are as set out by Polya and are current at time of despatch. All prices include VAT and unless otherwise stated is chargede at the rate applicable at the date of dispatch. Whilst Polya will try to maintain the prices quoted Polya reserves the right to change them without prior notice at any time before despatch. |
| Credit Card Security When the order is placed at our website you will taken be immediatly to the PayPal 128 bit encryption online payment facility. |
| Guarantee All orders for products and services are accepted by Polya Ltd subject to these terms and conditions of sale. No other terms will apply to the products and services by Polya unless agreed in writing by an authorised signatory of Polya. Polya reserves the right to decline to trade with any company or person. In addition Polya may decline to accept an order whether or not payment has been received by giving notice of non-acceptance to the Customer by telephone or facsimile within 24 hours (excluding weekends and public holidays) of receipt by Polya of the order. If Polya declines to accept an order where payment has been received Polya will refund the payment. Confirmation of telephoned, facsimiled or online orders is not required however the customer must specify whether any of the delivery services set out below are not required. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 954 2482 International +44 [(0)800 954 2482 or fax us on +44 (0)1942 508777 or write to us at Fire Retardant Chemicals Limited T/A POLYA FRS100, Fall Arrest House, Alpha Business Park, Leopold Street, Pemberton, Wigan, WN5 8EG |
| Privacy Policy Polya may at times keep Customer details for the purpose of improving customer satisfaction. Polya will keep and treat all such data as confidential and pledge to abide by the data protection act 1984 no information will be passed to other parties without the consent of the customer. Polya may from time to time send the customer details of other products and services that may be of interest to the customer. [Polya] do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Termination If the Customer commits a breach of any of its obligations hereunder or should commit any act of bankruptcy or if any petition or receiving order in bankruptcy shall be made against him or if the customer is a limited company and a resolution or petition to wind up such company's business (other than for the purpose of reconstruction or amalgamation) shall be passed or presented then this contract shall forthwith be determinable at, the option of Polya but without prejudice to any rights of Polya accrued prior to such determination and Polya shall have the right to enter the premises of the customer to retake possession of the goods or any part thereof. Law and Jurisdiction The contract between Polya and its customer shall be governed by and interpreted in accordance with English Law and the customer submits to the jurisdiction of the High Court of Justice in England but Polya may enforce the contract in any court of competent jurisdiction. Waiver Any failure by Polya to enforce any of its rights under this contract shall not be taken to be a waiver of any of Polya's rights hereunder. Registered Office, Unit 3 Lion Business Centre Leopold Street Pemberton Wigan WN5 8DH |